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Human resources

Performance and Development for Education Support Class Employees

Domains of Education Support Practice

Education support employees must set 4 goals, comprising 1 for each of the 3 Domains of Education Support Practice, and one outcomes-focused goal about how education support employees are contributing to the school’s School Strategic Plan or Annual Implementation Plan (or relevant area or regional business plan). This approach acknowledges the holistic nature of education support employees’ practice.

The 3 Domains of Education Support Practice are:

  • Professional Knowledge — extending our understanding of (or learning new) processes, principles, and the core information that support our roles and tasks
  • Professional Practice — improving our work practices through feedback and reflection to support better school and student outcomes
  • Professional Engagement — working and learning with others in your team, school, and community to create improvements in practice and outcomes

In recognition of the strategic value school business managers provide to school leadership, specific capabilities have been developed to support business managers to be effective in their role. These specific capabilities align to each of the 3 Domains of Education Support Practice. These are:

Self-Mastery (Knowledge goals) — Ethics and values, problem-solving, flexibility, organising and planning, and resilience

Technical Skills (Practice goals) — Finance and procurement, governance and operational acumen, resource coordination, and risk management

People Skills (Engagement goals) — Stakeholder engagement, relationship building, supportive leadership, communicating and teamwork.

The Domains of Education Support Practice for Education Support and School Business Managers

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The Domains of Education Support Practice for Education Support and School Business Managers

Overview

This diagram is a representation of how the specific capabilities that have been developed to support business managers to be effective in their role align to each of the three Domains of Education Support Practice. It shows that knowledge goals align to self-mastery, practice goals align to technical skills and engagement goals align to people skills.

Presentation

On the left of the diagram is a circle with the words Practice, Knowledge and Engagement on the outside. These words are contained in arrows that point to each other. At the centre of the circle is the word Outcomes.

Next to the circle are two lists of words. Under the heading Education Support are the words Knowledge Goals, Practice Goals, Engagement Goals and Outcomes. In the second list under the heading Business Managers are the words Self-Mastery, Technical Skills, People Skills and Outcomes. There are arrows pointing from the words in the first list to the words in the second list.

Download The Domains of Education Support Practice for Education Support and School Business Managers
Guidance chapter on Domains of Education Support Practice

Reviewed 15 October 2021

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