School operations

OHS Management System (OHSMS) Overview

2 Expert supports for your health, safety and wellbeing – including Employee Assistance Program

Employee Assistance Program, including Manager Assist

The Employee Assistance Program (EAP) is a free, short-term, and strictly confidential counselling service that helps our employees be at their best. These sessions can be used to develop tailored strategies to help enhance wellbeing – both in and outside of work. The EAP is available 24 hours a day, seven days a week for up to four sessions for the department's employees (and school council employees such as casual relief teachers). Immediate family members of department employees can also now access EAP.

EAP offers:

  • flexibility to choose a time and location that works for you – over the phone or face-to-face
  • provision for accessing specialist counsellors for Aboriginal, LGBTIQ and family violence matters
  • all counselling sessions led by a psychologist or social worker with a minimum of five years in practice
  • the offer to speak to another counsellor if you are dissatisfied with the service.

A dedicated telephone advisory service (Manager Assist) is also available to support principals, school leaders and managers. This service can provide advice and coaching on a range of issues such as approaching a difficult conversation with employees, managing challenging team dynamics, leading through uncertainty and change, supporting staff at risk and managing the impact of mental health issues within the workplace.

These services are provided by LifeWorks by Morneau Shepell which is an independent organisation experienced in delivering similar services in other workplaces. The department funds this service as part of its commitment to health, safety and wellbeing. Staff can call LifeWorks directly on telephone number 1300 361 008 and make an appointment at a preferred time and location.

For more information on using the EAP, refer to the Frequently asked questions (PDF).

Download the latest EAP poster (PDF) for use in your school or office.

Any further enquiries regarding the EAP and other support services available to department employees can be directed to the Employee Health, Safety and Wellbeing Division through email

Occupational Health and Safety (OHS) Advisory Service

Employees and managers with OHS queries can access the department's expert health and safety support service. The OHS Advisory Service can provide help with implementing the OHS Management System, reporting or closing hazards or incidents in eduSafe Plus (staff login required), conducting workstation assessments, conducting risk assessments and other OHS issues.

Our OHS Advisory Service now has mental health and wellbeing specialists to assist leadership teams to proactively safeguard wellbeing and respond to wellbeing issues.

Telephone: 1300 074 715

Workplace contact officer

A workplace contact officer is a member of staff who has volunteered to be a point of contact for colleagues experiencing harassment, discrimination, bullying, victimisation or family violence. Any workplace contact officer can be contacted for a confidential discussion, at any time.

For more information or to contact an officer, refer to: Workplace Contact Officer Network.

Health and Safety Representatives and Designated Work Groups

Health and safety representatives (HSRs) are people who are elected by their co-workers to represent designated work groups (DWG) about occupational health and safety issues, concerns and interests.

Designated Work Groups and Health and Safety Representatives form part of the department's OHS Management System.

LifeWorks Health and Wellbeing Online Platform

The LifeWorks Health and Wellbeing online platform is an online library of informative articles and interactive resources to improve employee health and wellbeing. It is available to all department employees, immediate family members of department employees, school council employees including casual relief teachers. This new platform replaces the previously used 'Livewell' portal.

The platform has support, guidance and information about issues relating to family, health, life, money, and work, and strategies to manage these. It can be accessed privately and confidentially from home.

It is a private, confidential service and can be accessed from home. Refer to Employee Health, Safety and Wellbeing Services on the intranet for login details.

Guidance chapter 2 of the OHS Management System (OHSMS) containing a list of expert supports for health safety and wellbeing – including the Employee Assistance Program

Reviewed 08 March 2022

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