5. Useful contacts (including for emergencies)
Emergency OHS contacts
Give emergency services precise details about your location. Ensure emergency services vehicles can access the property if required.
Use your team's OHS notice board (located in communal areas in your workplace) or the department's Incident Support and Operations Centre (ISOC) as your primary source of information in an emergency.
- For routine security issues: including access inquiries, contact the Security Unit on
- For non-routine security issues: including security threats and bomb threats, contact ISOC on .
The department engages service providers to respond to incidents or events, including those that involve hazardous building materials. The Make-safe Program operates 24 hours a day, 7 days a week. For more information, refer to the or contact: .
Essential safety measures
Essential safety measures (ESM) are the fire, life safety and health items installed or constructed in a building. These safety measures elements are required to be routinely inspected, tested and maintained in accordance with the Australian Standards to ensure adequate levels of safety and protection over the life of the building.
School Cleaning Unit
The school cleaning unit assists schools in ensuring they have appropriate arrangements in place to clean the school.
School maintenance plans
All schools are required to develop and maintain a 5-year School Maintenance Plan to help budget, schedule and manage the maintenance of their buildings and grounds.
The School Maintenance Plan supports schools to address maintenance issues identified through the Rolling Facilities Evaluation, which gives schools comprehensive information about the condition of their assets. For more information, refer to the , contact or
The Annual Contracts team supports schools to manage and deliver technical aspects of compliance tasks funded through the student resource package (SRP) funding, including gas appliances, air conditioning, termite inspections, and hygiene (sanitary and nappy) exchange.
Asset Information Management System Knowledge Centre
The is a central place for Quick Reference Guides, digital learning, and useful links to resources. It will help you find answers to common queries enabling you to navigate AIMS more easily. The knowledge articles will help you improve your understanding of AIMS and asset management.
OHS Advisory Service (Mercer Marsh Benefits Pty Ltd)
The OHS Advisory Service provides practical advice and support to schools to manage occupational health, safety and wellbeing. Support includes, but is not limited to, implementation of the latest OHS guidance, assistance with updating school OHS documentation, and reporting or closing hazards or incidents in (staff login required), through over the phone support, site visits or tailored expert advice.
This team can work with a range of school staff, including principals, assistant principals, business managers, leading teachers, and facilities staff, to better understand your school’s environment and safety risks.
Regional OHS support officers
Regional OHS support officers, located across all Victorian regions, provide practical advice and hands-on OHS support to schools, including support with WorkSafe interactions. They work closely with other support services available to schools and liaise with regional and central teams/divisions to provide wrap around school support.
The regional OHS support officers can work with a range of school staff, including principals, assistant principals, business managers, leading teachers, and facilities staff, to better understand your school’s environment and safety risks and to ensure school staff feel more confident about managing health and safety in their school.
North eastern Victoria region
North western Victoria region
South eastern Victoria region
South western Victoria region
Return to work and compensation contacts
Return to Work and Compensation team
The department’s Return to Work and Compensation team provides support and advice to managers and return to work coordinators of workers’ compensation claims. This can include:
- advice on claim lodgement, the liability process and ongoing claim management
- advice on workers’ compensation legislation and employer obligations
- advice on return to work (RTW) strategies, including the provision of the department’s funding support for RTW programs
- advice and support in conciliation and dispute resolution.
Gallagher Bassett – workers' compensation agent
The department’s workers' compensation agent, Gallagher Bassett, manage claims in accordance with the obligations of the Workplace Injury Rehabilitation and Compensation Act 2013 (Vic). The agent can provide guidance and support in managing the workers recovery at work or planning for a return to work. Their role includes:
- claims management
- claims administration
- liability determination
- injury management advice.
Each region has a dedicated email address for all other claim related correspondence:
- South Western Victoria Region –
- South Eastern Victoria Region –
- North Western Victoria Region –
- North Eastern Victoria Region –
- Corporate (VPS employees) –
Workforce Diversity and Inclusion team
Employees and managers/principals with queries about respectful and inclusive workplaces can access expert advice from the department’s Workforce Diversity and Inclusion team. They can provide help with:
- aboriginal employment
- celebrating observance days and events
- disability employment
- disability and workplace reasonable adjustments
- diversity and inclusion training
- equal opportunity and anti-discrimination
- gender affirmation
- gender equality
- implementing initiatives that contribute to an inclusive workplace culture
- inclusive recruitment
- sexual harassment prevention
- staff networks.
WorkSafe is contactable 24 hours a day, 7 days a week, to report an emergency or an incident, or to speak to a health and safety advisor.
Reviewed 09 June 2023