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education.vic.gov.au

School operations

Cleaning

For specific information about cleaning during COVID-19 refer to the Department’s COVID-19 website: Access to cleaning supplies and services. More general advice, guidance and support for managing and responding to COVID-19 in schools is available at: COVID-19 advice for schools.

Policy

This policy sets out schools’ responsibilities for managing cleaners and cleaning contracts and keeping their school environment clean.

Summary

  • Principals are ultimately responsible for ensuring their schools are cleaned to the appropriate standard.
  • Metropolitan school principals must develop an agreed cleaning services plan with the Department’s contracted cleaning companies.
  • Regional school councils are responsible for entering school council agreements with cleaning contractors on the Department’s contract cleaning panel.
  • Regional school principals are responsible for managing the performance of their contractors against their school council agreement and for updating their cleaning contract details on DETclean.
  • Regional schools unable to source a cleaner from the approved panel must apply for an exemption.
  • This policy falls within the 'Manage' stage of the School Asset Lifecycle.

Details

The Victorian Government is committed to ensuring that all government schools receive consistent, high-quality cleaning, and that cleaning staff receive their legal wages and entitlements.

Cleaning arrangements are different for metropolitan and regional schools. However, all principals are ultimately responsible for ensuring the school environment is cleaned to the appropriate standard.

Principals may contact the Victorian School Building Authority (VSBA) School Cleaning Unit on 1300 842 754 or via cleaning@education.vic.gov.au for advice and support.

Metropolitan schools

Metropolitan Melbourne school principals must develop and agree to a cleaning services plan with the Department’s contracted cleaning company. For more information about cleaning arrangements at metropolitan schools (including cleaning services plans), refer to the Metropolitan Schools User Guide for Cleaning Services and the information included in the Resources tab.

The VSBA encourages metropolitan school principals to first speak with their local cleaning team and/or the area supervisor/manager if they have any cleaning issues. If the issue continues, metropolitan schools can lodge a formal request with their cleaning company via the helpdesk. The company will then report to the VSBA on how they are resolving the issue.

Funding for metropolitan schools

With the introduction of the Victorian Government school cleaning reform, funding for cleaning is no longer provided to metropolitan schools as part of their student resource packages (SRP). Instead, the Department pays the metropolitan school cleaning companies directly. For more information, refer to Contract Cleaning (reference 28 of the SRP guide).

Regional schools

Regional school councils are responsible for entering a School Council Agreement for the Provision of Cleaning Services (school council agreement) with cleaning contractors on the Department’s cleaning panel via DETclean (login required). The school council agreement defines the cleaners’ responsibilities and duties. Refer to the DETclean user guide for instructions on how to find an approved cleaning contractor and how to use DETclean.

Regional school principals are responsible for managing the performance of their contractors against their school council agreement and for reviewing and updating their cleaning contract details on DETclean as required. The VSBA encourages principals to first speak with their contracted cleaner if they encounter any cleaning issues. If the issue continues, principals may contact the VSBA School Cleaning Unit for advice and support.

Regional schools can access additional guidance about establishing school council agreements and their reporting requirements in the Regional Schools User Guide for Cleaning Services (login required) and the information included in the Resources tab.

Regional schools that are unable to source an approved cleaner from the panel must submit an application for exemption which can be accessed via DETclean or by emailing regional.cleaning@education.vic.gov.au

Regional schools that employ their cleaners directly must adhere to the Department’s human resource policies, which include recruitment requirements and employee entitlements. 

Funding for regional schools

Regional schools’ funding for contract cleaning is included in the SRP based on normal and low-use areas as determined by cleanable spaces identified in each school's facilities schedule. Funds are only allocated as cash, and paid via the quarterly cash grant where schools are not included in the new metropolitan area-based cleaning model. For more information, refer to Contract Cleaning (reference 28 of the SRP guide).

Definitions

DETclean
DETclean is an online system designed to help regional schools manage their cleaning contracts. The system also provides the VSBA with oversight of all cleaning contracts to assist with compliance and auditing. Schools require a login and password to access DETclean. Regional schools or cleaning contractors who require assistance with accessing the system, should email DETclean@education.vic.gov.au or phone 1300 415 453 for support.

Relevant legislation

Department policy on managing cleaners, cleaning contracts and keeping the school environment clean

Reviewed 05 October 2021

Policy last updated

24 November 2020

Scope

  • Schools
  • School councils

Contact

Victorian School Building Authority VSBA School Cleaning Unit

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