This policy outlines the department’s focus on early intervention, active case management and outcomes-based rehabilitation to enable optimal return to work, in the event of work-related injury or illness.


The Victorian WorkCover scheme is a statutory, no-fault, compulsory insurance scheme.

To meet the requirement of the Workplace Injury Rehabilitation and Compensation (WIRC) Act 2013 (Vic)External Link (the legislation), the principal and/or their delegate must:


The department has 2 Workers Compensation policies, the primary policy is for employees and this policy applies to all employees who experience a work-related injury or illness.

This policy does not apply to visitors, consultants, contractors, employees of contractors and consultants, persons employed through labour hire agencies nor volunteers, who should be referred to their own employer’s policies.

The secondary policy relates only to school volunteers who experience a work related injury or illness.

The return to work obligations under the legislation start as soon as a principal or their delegate have received any of the below:

  • an injured employee’s Certificate of Capacity
  • an injured employee's WorkCover Injury Claim Form
  • notification from the WorkSafe Agent that they have received, either of these documents.

The Safe and Well: Injury and Illness Management Framework (PDF)External Link (staff login required) has been developed for Principal/Workplace Managers to be used in conjunction with this policy. This document provides guidance in injury management to assist leaders in supporting injured staff and/or in identifying early onset signs associated with potential workplace injury or illness.

Initial claims management

The principal and/or their delegate must:

The principal and/or their delegate must lodge the following with the WorkSafe Agent within 10 calendar days of receiving the following:

Note: The department has an obligation to lodge the claim in 10 calendar days with its WorkSafe Agent from the time a worker’s injury claim form is received. There are penalties for failing to meet this timeframe.

The WorkSafe Agent has 28 days to assess the claim and let the department know the outcome.

A Circumstance Investigator may be assigned to the claim to collect more information, including interviewing witnesses about the employee's injury.

A principal and/or their delegate must ensure that detailed information of the incident or situation is provided to the Circumstance Investigator, or the WorkSafe Agent, about the injury and the events that witnesses consider caused it.

For further information, resources and guides to support schools with initial claims managementExternal Link , visit the department's Return to Work Coordinator PortalExternal Link (staff login required).

Return to work planning

Appoint a return to work coordinator

A principal and/or their delegate mustappoint a return to work coordinator:

  • who has an appropriate level of seniority (for example, Assistant Principal, Business Manager) and is competent to assist the principal or their delegate meet return to work obligations
  • ensure the return to work coordinator is trained (for example, attended the WorkSafe accredited two day RTW Coordinator Roles and Responsibilities Training)
  • make workers’ compensation information available to all employees.

Plan for the employee's return

A principal and/or their delegate must plan for the employee’s return to work by:

  • obtaining relevant information about the employee’s capacity for work
  • considering reasonable workplace support, aids or modifications to assist in the employee's return to work
  • assessing and proposing options for suitable or pre-injury employment to the injured employee
  • providing the employee with clear, accurate and current details of their return to work arrangements.
  • provide a safe work environment and consider this obligation under OHS legislation when planning an employee's return to work.

Monitor the employee's return to work progress

A principal and/or their delegate must monitor the employee's return to work progress. This may be done by:

  • consulting directly with the employee about their return to work
  • consulting with the treating health practitioner (where the employee has provided their consent by signing the health declaration on the claims form). Task cards (PDF)External Link (staff login required) are available to assist with this process.
  • consulting with the occupational rehabilitation provider if there is one.

A principal and/or their delegate must:

  • provide the injured employee with suitable employment even if they have an incapacity for work. Employers have an obligation to provide 52 weeks of suitable employment options to injured employees however the department encourages workplaces to continue to provide suitable employment options post this date when reasonable to do so
  • provide the employee with pre-injury employment or equivalent when they have returned to full capacity
  • notify the WorkSafe Agent when an employee returns to work or work hours change
  • provide the WorkSafe Agent with details and paperwork associated with a change in hours or commencement or cessation of a return to work program
  • provide weekly earnings to the WorkSafe Agent within three months of the time loss occurring. A Current Weekly Earnings report can be generated from eduPay on a fortnightly basis after pay finalisation. Current weekly earning instructions (PDF)External Link (staff login required) are available to assist in the steps involved on how to generate this report from eduPay.

For further information, resources and guides to support schools with return to work planningExternal Link (staff login required), refer to the Safe and well: injury and illness management framework (PDF)External Link (staff login required) and/or visit the department's Return to Work Coordinator PortalExternal Link (staff login required).

Weekly payments

The principal and/or their delegate must ensure that:

  • the employee is paid in line with their Certificate of Capacity and the scheduled pay days
  • all Certificates of Capacity are sent to the WorkSafe Agent as soon as they are received
  • they seek reimbursement from the WorkSafe Agent within 3 months of the paying the employee weekly compensation
  • if an employee’s weekly payments claim is accepted, pay the first 10 days of the injured employee’s time away from work due to their work-related injury or illness, as part of their WorkCover insurance's excess
  • medical expenses are sent to the WorkSafe Agent for payment.


The principal and/or their delegate must ensure that:

  • an employee’s information is kept private and confidential
  • they are familiar with the privacy requirements for Victoria's workers compensation legislation, information privacy legislation and health records legislation.
  • in the course of managing a worker's return to work, employers will have access to confidential information about a worker. This information cannot be disclosed to any other employees or third party without the appropriate authority from the injured employee.
  • seek advice from the WorkSafe Agent or the Employee Health, Safety and Wellbeing Division if you are unsure about any privacy concerns.


The principal and/or their delegate must ensure that they avoid discriminatory conduct. The legislation prohibits an employer from engaging in discriminatory conduct relating to an employee pursuing a claim for compensation or for notifying an employer or WorkSafe of an injury.

Discriminatory conduct includes the following behaviours:

  • dismissing, or threatening to dismiss, an employee from employment
  • altering, or threatening to alter, the position of an employee to the employee's detriment
  • treating an employee less favourably than another employee in relation to promotion or re-employment.

WorkSafe and its Agents are not able to provide advice regarding these laws and requirements. However, it is recommended that principals or their delegate become familiar with these and other relevant requirements. Fair Work Australia provides useful information and advice for principals can be provided by Legal Division.

Employees obligations

All employees have obligations as part of their workers’ compensation claim. The injured employee should, within 30 days of their injury:

  • complete a Workers Injury Claim Form
  • obtain a Certificate of Capacity from a medical practitioner
  • return completed forms with the first Certificate of Capacity to the principal or their delegate
  • attend medical reviews and appointments with rehabilitation providers if required and obtain a progress Certificate of Capacity after each subsequent medical review
  • provide all subsequent Certificates of Capacity to the principal or delegate
  • participate in injury management and return to work programs.

Even if the employee does not submit their claim within the 30 day period, the employer still has a legal obligation to submit the claim within the 10 day period.

If the injured employee does not agree with their return to work program, they should first discuss the issue with their principal or delegate.

If the issue cannot be resolved, contact the Return to Work and Compensation Team.

Relevant legislation


Department supports – Workers’ Compensation Team

Return to Work Coordinators are able to contact the Workers’ Compensation Team for support with workers’ compensation claims and the return to work process.

Phone: 03 7022 0780

Email contacts for each region are as follows:

For corporate claims contact

Claim enquiries – Gallagher Bassett

New claims (lodge a new claim, dispute liability, or find out how a claim is progressing)

Phone: 1300 975 609 (select option 3, select option 1)


Existing claims

Phone: 03 9297 9100

Email contacts for each region are as follows:

Department policy on return to work and the handling of workers' compensation claims with a focus on early intervention, active case management and outcomes-based rehabilitation

Reviewed 06 March 2024

Policy last updated

6 March 2024


  • Schools


There are multiple contacts for this topic. Refer also to the contacts heading at the bottom of the page. Return to Work and Compensation Team

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