Workers’ Compensation – Workplace Injury

Resources

Posters for display in all schools

• If you are injured at work poster (PDF)(opens in a new window)
• Return to work posters (physical and psychological injuries) (PDF)(opens in a new window)

Claim lodgement documents

• Worker’s injury claim form(opens in a new window) – WorkSafe Victoria
• Worker’s injury claim form (PDF)(opens in a new window) – WorkSafe Victoria
• Employer injury claim report form(opens in a new window) – WorkSafe Victoria
• Employer injury claim report form (PDF)(opens in a new window) – WorkSafe Victoria
• New claim lodgement checklist form (DOCX)(opens in a new window)
• Certificate of capacity – example (PDF)(opens in a new window)
• Authority to exchange medical and claim information form (DOCX)(opens in a new window)
• Advice of nominated return to work coordinator letter – template (DOCX)(opens in a new window) including workers’ compensation fact sheet for the injured worker
• WorkSafe Victoria: Employer’s obligations during return to work(opens in a new window)

Return to work resources

• Task cards (DOCX)(opens in a new window)
• How to complete task cards part 1 (DOCX)(opens in a new window)
• How to complete task cards part 2 (DOCX)(opens in a new window)
• Employee entitlements and benefits – fact sheet (DOCX) (staff login required)(opens in a new window)
• Return to work plan form (PDF)(opens in a new window)
• Completing a return to work plan – guide (DOCX)(opens in a new window)
• Treating health practitioner return to work planning fax – email template (DOCX)(opens in a new window)
• Treating health practitioner return to work planning letter (DOCX)(opens in a new window)
• Return to work issue resolution procedure – template (DOCX)(opens in a new window)
• Important return to work information (DOCX)(opens in a new window)
• Return to work inspectors information(opens in a new window) – WorkSafe Victoria

Payroll procedures

• Pre-injury average weekly earnings (PIAWE) instructions – guide (DOCX)(opens in a new window) (staff login required)
• Processing weekly compensation payments including claim validation – guide (DOCX)(opens in a new window) (staff login required)
• Return to work funding instructions – guide (DOCX)(opens in a new window) (staff login required)
• Current weekly earnings instructions – guide (DOCX)(opens in a new window) (staff login required)
• Make-up pay (MUP) entitlement balance instruction – guide (DOCX)(opens in a new window) (staff login required)
• Claim acceptance process on eduPay – guide (DOCX)(opens in a new window) (staff login required)
• Provisional Payments: Information for employers(opens in a new window) – WorkSafe Victoria

Other useful resources

• What is a person-centred approach factsheet (PDF)(opens in a new window) – National Disability Practitioners
• Claims management – best practice framework and support(opens in a new window) – Superfriend’s psychological claims management resource
• WorkCover Insurance Certificate of Currency 2026 to 2027 (PDF) (staff login required)(opens in a new window)

Training opportunities

Return to Work Coordination eLearn

The Return to Work Coordination eLearn is available on LearnED(opens in a new window). The aim of this eLearn is to enhance the awareness and comprehension of the roles and responsibilities as return to work coordinators, and to improve return to work planning and support for workers. Return to work coordinators must enrol into and complete this eLearn on commencement of their role and every 2 years.

Webinars

There are a variety of webinars suitable for principals, business managers, return to work coordinators and HR administration staff. Register through the LearnED links for the topics of choice. If there are no dates available for your preferred webinar, please contact workers.compensation.advisory@education.vic.gov.au

• Workers’ compensation records management(opens in a new window) (staff login required) – learn about the principles of effective records management
• Workers’ compensation litigation(opens in a new window) (staff login required) – this session includes the important information for manager and return to work coordinators, stepping through the litigation process for a workers’ compensation claim
• Temporary return to work placements(opens in a new window) (staff login required) – learn about the temporary return to work process including hosting someone on a return to work
• Workers’ compensation questions and answers(opens in a new window) (staff login required) – this online session covers key topics and frequently asked questions
• New work-related injury/claim process webinar(opens in a new window) (staff login required) – helps new and experienced return-to-work coordinators better understand the new claims process, including lodging a claim, liability, initial planning, leave entry and consultation
• Return-to-work obligations and responsibilities(opens in a new window) (staff login required) – this webinar takes new and experienced return-to-work coordinators through employer obligations and responsibilities, worker rights and obligations, return-to-work planning and funding support
• Mental health claims management(opens in a new window) (staff login required) – this online session is for return-to-work coordinators and introduces practical strategies to support employees to return to safe and sustainable work following a mental health claim
• Workers’ compensation eduPay management(opens in a new window) (staff login required) – online session is for human resource administrators with access and responsibility for entering WorkCover leave into eduPay
• Workers’ compensation disputes and conciliation(opens in a new window) (staff login required) – this webinar steps managers and return-to-work coordinators through the conciliation process for disputed workers’ compensation claims
• Determining liability(opens in a new window) (staff login required) – this online session covers the claim lodgement process and the requirements of the WorkSafe agent, Gallagher Bassett, to determine a claim’s liability. It also includes guidance on submitting information and how to prepare for investigations related to the claim’s liability

Workers’ Compensation one-day course

The Workers’ Compensation one-day course is a great course for anyone new to claims management, anyone who has received a new claim for the first time or as a refresher for experienced staff. This course will update staff on regulatory and process changes and provide department-specific material to help injured staff return to work safely. Completing this course addresses the return to work coordinator competency requirement in occupational health and safety (OHS) audits.

For available dates and to register, refer to Workers’ Compensation (one day course) in LearnED(opens in a new window) (staff login required).

Return to work coordinator roles and responsibility training 2-day course

This 2-day WorkSafe accredited course is for people who are new to a return to work coordinator role or who have been in the role but have not received training. WorkSafe recommends all nominated return to work coordinators to complete this course. Completing this course addresses the return to work coordinator competency requirement in occupational health and safety (OHS) audits.

For available dates and to register, refer to Return-to-work coordinator roles and responsibilities in LearnEd(opens in a new window) (staff login required) .

eduSafe Plus Workers’ Compensation Functionality online training

eduSafe Plus(opens in a new window) provides an electronic platform for schools to manage their workers’ compensation claims, including submitting claims, uploading documents and adding notes. Refer to the Knowledge Base(opens in a new window) for the eduSafe Plus training schedule (which includes all upcoming eduSafe Plus training), or enrol directly into the Using Workers’ Compensation functionality in eduSafe Plus’ via LearnEd(opens in a new window) (staff login required).