Resources
Return to Work Coordinator Portal
The department's Return to Work Coordinator (staff login required) contains resources to help you better support injured workers to return to work and manage claims.
Posters for display in all schools
Claim lodgement documents
- Worker’s injury claim – WorkSafe Victoria
- Worker’s injury claim form – WorkSafe Victoria
- Employer injury claim report – WorkSafe Victoria
- Employer injury claim report form – WorkSafe Victoria
- New claim lodgement checklist form
- Certificate of capacity – example
- Authority to exchange medical and claim information form
- Advice of nominated return to work coordinator letter – template including workers’ compensation fact sheet for the injured worker
- WorkSafe Victoria: Employer’s obligations during return to
Return to work resources
- Task cards
- How to complete task cards part 1
- How to complete task cards part 2
- Employee entitlements and benefits – fact sheet
- Return to work plan form
- Completing a return to work plan – guide
- Treating health practitioner return to work planning fax – email template
- Treating health practitioner return to work planning letter
- Return to work issue resolution procedure – template
- Return to work inspectors – WorkSafe Victoria
Payroll procedures
- Pre-injury average weekly earnings (PIAWE) instructions – guide (staff login required)
- Processing weekly compensation payments including claim validation – guide (staff login required)
- Return to work funding instructions – guide (staff login required)
- Current weekly earnings instructions – guide (staff login required)
- Make-up pay (MUP) entitlement balance instruction – guide (staff login required)
- Claim acceptance process on eduPay – guide (staff login required)
- Provisional Payments: Information for – WorkSafe Victoria
Other useful resources
- What is a person-centred approach factsheet – National Disability Practitioners
- Claims management – best practice framework and – Superfriend’s psychological claims management resource
Guidelines for employers
- Current weekly earnings instructions (staff login required)
- Task cards: how to complete part 1 (staff login required)
- Task cards: how to complete part 2 (staff login required)
- WorkCover Leave entry/processing Weekly Compensation payments (staff login required)
- Claim acceptance process on eduPay (staff login required)
Training opportunities
Return to Work Coordination eLearn
The Return to Work Coordination eLearn is available on . The aim of this eLearn is to enhance the awareness and comprehension of the roles and responsibilities as return to work coordinators, and to improve return to work planning and support for workers. All principal class employees and return to work coordinators must complete this eLearn on commencement of their role and every 2 years.
Webinars
There are a variety of webinars suitable for principals, business managers, return to work coordinators and HR administration staff. Register through the LearnED links for the topics of choice. If there are no dates available for your preferred webinar, please contact workers.compensation.advisory@education.vic.gov.au
- Workers’ compensation records (staff login required) – learn about the principles of effective records management
- Workers’ compensation (staff login required) – this session includes the important information for manager and return to work coordinators, stepping through the litigation process for a workers’ compensation claim
- Temporary return to work (staff login required) – learn about the temporary return to work process including hosting someone on a return to work
- Workers’ compensation questions and (staff login required) – this online session covers key topics and frequently asked questions
- New work-related injury/claim process (staff login required) – helps new and experienced return-to-work coordinators better understand the new claims process, including lodging a claim, liability, initial planning, leave entry and consultation
- Return-to-work obligations and (staff login required) – this webinar takes new and experienced return-to-work coordinators through employer obligations and responsibilities, worker rights and obligations, return-to-work planning and funding support
- Mental health claims (staff login required) – this online session is for return-to-work coordinators and introduces practical strategies to support employees to return to safe and sustainable work following a mental health claim
- Workers’ compensation eduPay (staff login required) – online session is for human resource administrators with access and responsibility for entering WorkCover leave into eduPay
- Workers’ compensation disputes and (staff login required) – this webinar steps managers and return-to-work coordinators through the conciliation process for disputed workers’ compensation claims
- Determining (staff login required) – this online session covers the claim lodgement process and the requirements of the WorkSafe agent, Gallagher Bassett, to determine a claim’s liability. It also includes guidance on submitting information and how to prepare for investigations related to the claim’s liability
Workers’ Compensation one-day course
The Workers’ Compensation one-day course is a great course for anyone new to claims management, anyone who has received a new claim for the first time or as a refresher for experienced staff. This course will update staff on regulatory and process changes and provide department-specific material to help injured staff return to work safely. Completing this course addresses the return to work coordinator competency requirement in occupational health and safety (OHS) audits.
For available dates and to register, refer to Workers’ Compensation (one day course) in (staff login required).
Return to work coordinator roles and responsibility training 2-day course
This 2-day WorkSafe accredited course is for people who are new to a return to work coordinator role or who have been in the role but have not received training. WorkSafe recommends all nominated return to work coordinators to complete this course. Completing this course addresses the return to work coordinator competency requirement in occupational health and safety (OHS) audits.
For available dates and to register, refer to Return-to-work coordinator roles and responsibilities in (staff login required) .
eduSafe Plus Workers’ Compensation Functionality online training
eduSafe provides an electronic platform for schools to manage their workers’ compensation claims, including submitting claims, uploading documents and adding notes. Refer to the Knowledge for the eduSafe Plus training schedule (which includes all upcoming eduSafe Plus training), or enrol directly into the Using Workers’ Compensation functionality in eduSafe Plus’ via (staff login required).
Reviewed 20 January 2025