education.vic.gov.au

School operations

Workers’ Compensation – Workplace Injury

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Contacts and supports

The Workers’ Compensation team

The Workers’ Compensation team is committed to providing support, assistance and influence in the health and wellbeing of all staff members to return to work after a workplace injury and meet workers’ compensation obligations. The Workers’ Compensation team can provide:

  • expert advice, coaching and education on general injury management and return to work
  • expert support with complex claim management and meeting legislative requirements
  • assistance at conciliations and legal hearings
  • performance management of relevant stakeholders such as issues with the agent or occupational rehabilitation providers.

For support, phone: 03 7022 0780 or email: workers.compensation.advisory@education.vic.gov.au

Email contacts for each region are as follows:

The agent

Throughout the life of a workers’ compensation claim, the following services are provided by the agent to support workers in seeking appropriate treatment and to build on their functional and work capacity to return to work safely and sustainably.

  • The Eligibility team complete the assessments of all new claims to determine whether liability should be accepted or not.
  • The Claims Management team primarily focuses on the overall management of the claim. The allocated case manager will support the worker and return to work coordinator with return to work planning and providing advice on the relevant legislation. The Claims Management team can also answer questions around return to work obligations and can support with ensuring weekly payments are made in line with legislation.
  • The Mental Health Hub have a team of mental health consultants who provide direct claim support, early intervention and critical incident management. The mental health consultants are sometimes engaged when it has been identified by the agent that the worker may benefit from further intervention from a consultant with specialist training in the mental health field. The mental health consultants have collaborative conversations with injured workers, treating health practitioners and key stakeholders to support return to work and recovery through targeted support.
  • Mobile Case Managers can deliver face-to-face support such as attending treating health practitioner case conferences.

New claims – for support with lodging a new claim, dispute liability, or to find out how a claim is progressing, phone: 1300 975 609 (select option 3, select option 1) or email: educlaims@gbtpa.com.au

Existing claims – for support with existing claims, phone: 03 9297 9100 or contact the agent via email.

Email contacts for each region are as follows:

Includes contact details for the Workers’ Compensation team and the agent

Reviewed 20 January 2025

Guidance

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