School operations

Interpreting and Translation Services

Telephone interpreting service

A telephone interpreter service facilitates 3-way communication and video interpreting. This service is cost effective and available 24 hours a day, 7 days a week. The 24 most commonly requested languages are automated by using a telephone number that corresponds to the required language. Waiting time for this service is minimal, and in most situations all parties will be linked within minutes. LanguageLoop can also offer video interpreting.

Calls to LanguageLoop on public holidays and outside normal business hours (8am to 9pm Monday to Friday and 8am to 1pm Saturday) will incur additional costs.

Telephone interpreting may not be appropriate in some circumstances or if the interview is likely to be longer than 60 minutes.

Telephone interpreting can be booked in advance and is recommended when a language outside the 24 most commonly requested languages is required.

Briefing the interpreter prior to commencing the interpreting assignment can also occur by connecting to the interpreter in advance.

Please refer to the LanguageLoop welcome kit, available on the Resources tab, for instructions on using LanguageLoop's telephone interpreting service and a list of interpreting phone numbers. Alternatively, call LanguageLoop on 03 9280 1955 for more information.

Note: A staff member must participate in the telephone interpreting call. Telephone interpreters cannot be used to pass on a message.

Guidance chapter on booking telephone interpreting services through the Department funded interpreting service provider

Reviewed 26 May 2020

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