Interpreting and Translation Services

Telephone interpreting service

A telephone interpreter service facilitates 3-way communication and video interpreting. This service is cost effective and easier to arrange, as it allows for greater flexibility and can be scheduled quickly to meet immediate needs. Telephone interpreting is available between 8:30 am and 6:00 pm.

On-demand phone interpreting for schools

For an on-demand phone interpreter, please call 03 8104 9006. Each user is required to enter their PIN number (provided by All Graduates on registration). Waiting time for this service is minimal, and in most situations all parties will be linked within minutes. All Graduates also offer video interpreting.

Urgent bookings outside normal business hours (8:30am am to 6:00 pm Monday to Friday) will incur additional costs and should only be made if necessary, or during extenuating or emergency situations.

Telephone interpreting may not be appropriate in some circumstances, such as for student services assessments which must be conducted in person, or if the interview is likely to be longer than 60 minutes.

Telephone interpreting can be booked in advance and is recommended for less common languages.

Briefing the interpreter prior to commencing the interpreting assignment can also occur by connecting to the interpreter in advance.

Please refer to the All Graduates Welcome Pack, available on the Resources tab, for instructions on using All Graduates telephone interpreting service and a list of interpreting phone numbers for parents and carers. Alternatively, email All Graduates at de.enquiries@allgraduates.com.au or call 03 9605 3051 for more information.

Note: A staff member must participate in the telephone interpreting call. Telephone interpreters cannot be used to pass on a message.

On-demand phone interpreting for parents and carers

For parents and carers needing to contact a school with the help of an interpreter, the All Graduates guide How to use an interpreter to contact your school (DOCX), available on the Resources tab, provides dedicated telephone numbers for the top 30 most commonly requested languages. Parents and carers can call the required language telephone number to be connected with an interpreter who will facilitate communicating with the school. For all other languages, parents and carers can contact All Graduates at 03 9605 3053 to assist.