Interpreting and Translation Services

Procedures for requesting translations

To request a document translation, schools should visit the All Graduates client booking portal and:

1. Submit a School Translation Request Form (DOCX)
2. Upload electronic documents for translation.

Following these steps will help ensure a request is processed quickly and without delay.

Format

Schools must prepare the document in A4 size using Microsoft Word, ensuring it is in running text format without complex layouts or special formatting and adhering to approved categories and word limits. The text should be written in plain English.

Note: Any costs incurred for special typesetting, layout requirements and words in excess of the established limits (see above) will have to be met by schools.

Approval

Where requests meet the requirements outlined in these guidelines, All Graduates will complete the translation and provide the school with the translated file in PDF format.

Non-approval of translation requests

Where requests do not meet the requirements outlined in these guidelines, the school contact person will be notified by All Graduates. Costs for translation requests which fall outside these guidelines are not met by the department and must be paid by the school. For requests which fall outside these guidelines, schools must make arrangements directly with All Graduates.

Bookings

At least 10 business days are required between receipt of the request for the relevant translation and the provision of the service. However, in exceptional circumstances, and based on the urgency of the request, a shorter timeline may be approved subject to the availability of translators.

Record keeping

Schools must:

• maintain a record of all translation assignments consistent with the Records Management policy
• ensure all translation requests are authorised by the entity’s nominated coordinator.
  

For help with your translation request:

• email de.translations@ allgraduates.com.au
• phone 03 9605 3051