Bookings that are no longer required should be cancelled as soon as possible to avoid late fees. Cancellations can also be made online via the client portal. Bookings must be cancelled during business days and more than 24 hours' notice must be provided.

Fees will apply where a booking is cancelled with less than 24 hours' notice. The cancellation fee will depend on the duration and type of service booked.

Interpreting and translating services are provided at a substantial cost to the department and making unnecessary payments to the service provider significantly impacts on the allocated budget for this service.

There may be some circumstances where a short cancellation notice is unavoidable, however, every effort must be made to comply with the cancellation terms to avoid unnecessary charges. Schools may be required to meet translation costs where there is repeated non-compliance with the cancellation terms.

Guidance chapter on cancelling bookings for interpreting and translation services made with the Department funded service provider

Reviewed 28 March 2024

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