5. Accessing Student Support Services
The Student Support Services (SSS) referral process identifies students with the greatest needs and matches these with the expertise of SSS members.
Note: In the event of a critical incident schools can access SSS support by lodging a direct report via eduSafe or directly contacting their SEIL, or SSS Team Leader.
It is recommended that schools consider the spaces available for SSS team members when they are performing SSS duties on school sites. Refer to the SSS Handbook 2025 for key considerations.
If you need help or have questions about the SSS referral process you can:
- talk to your SSS Key Contact Officer or Health and Wellbeing Key Contact
- discuss further concerns with the SSS Branch Manager or senior education improvement leader.
Guidance chapter outlining the process for accessing Student Support Services
Reviewed 27 February 2025