Department policies and guidelines
The following section provides an overview of department policies and guidelines that NDIS Navigators must be familiar with related to privacy, information sharing and records management.
Records management
NDIS Navigators must abide by the Schools’ privacy and comply with the department’s Records Management policy.
NDIS Navigators may need to collect and record personal and health information in the course of their work (for example, names and contact details of families who wish to use their services). They will also need to document their work in case notes.
Any information about families participating in the NDIS Navigators initiative must be securely stored with appropriate access controls in place, ensuring that only those who need to view this information can do so.
Further guidance on this can be found in the Records Management policy.
Information sharing
In limited circumstances, the NDIS Navigator role may involve collecting personal and/or health information and sharing it with others, provided parent or carer consent is obtained first. For example, they may need to share this information with NDIS funded organisations or therapists to find appropriate solutions to problems or challenges that parents and carers are experiencing in accessing the most appropriate supports for their child.
Information collected as part of the NDIS Navigators initiative can also be provided to other health professionals at the request of the relevant parent or carer.
More information can be found in the Requests for Information about Students policy.
A copy of the NDIS Navigators Information Collection and Sharing consent form is available under the Resources tab. If the NDIS Navigator believes there is a serious risk to the child’s safety or the safety of others, they may disclose this information without consent to lessen or prevent the risk. Other disclosures may occur if required by law, such as sharing confidential information to promote the wellbeing or safety of a child or to assess or manage family violence risk.
More information can be found on the following PAL pages:
Reviewed 23 May 2024