eduMail (employee email)

Overview

• eduMail is the Department’s messaging service. It manages email, calendar and contacts.
• All employees and contractors have access to an eduMail account for the duration of their employment.
• There are 3 ways that eduMail can be accessed:
  • Microsoft Outlook Client on a dedicated PC or laptop
  • Microsoft Outlook Web App, using web client such as Internet Explorer or Firefox
  • mobile device such as Android, iPhone or Windows mobile device
• eduMail on a dedicated PC or laptop is supported on both Microsoft Windows and Apple Mac.
• A comprehensive suite of information and resources for using eduMail has been developed for staff members and is available on the Guidance and Resources tabs.
• At all times, users must adhere to the Department’s Acceptable Use Policy for ICT Resources, EduPass — Identity and Access Management in Schools and the Department’s Password Policy.

Advice

Setting up eduMail for a new staff member

Staff are automatically provisioned with an eduMail account on commencement of employment following their details being processed in the Department’s human resources system (eduPay).

Note: If staff employment period has re-started after a break, staff eduMail account will be re-activated within 24 hours.

To ensure staff are provisioned with an eduMail account, schools must ensure that staff details are entered into eduPay upon commencement of employment, according to the Recruitment in Schools Policy.

eduMail account details (including email address and password) will automatically be emailed to the staff member’s school account which is managed by the school principal or business manager. For corporate staff, account details will be sent to the staff manager.

The account provisioning process will grant staff membership to relevant distribution lists.

Account details will comprise of a temporary password. The account owner is required to change their password through eduPass when they first access the system.

Staff must log in using these details and proceed to:

• set up self-service password reset (SSPR) by selecting a set of secret questions and answers
• change password
• accept the Department’s Acceptable Use Policy

Options for accessing eduMail

There are 3 ways that eduMail can be accessed:

• Microsoft Outlook Client on a dedicated PC or laptop
• Microsoft Outlook Web App, using web client such as Internet Explorer or Firefox
• mobile device such as Android, iPhone or Windows mobile device

Logging in using Microsoft Outlook Client on a dedicated PC or laptop

A guide to setting up and using Microsoft Outlook Client on Windows or Mac is available in the Resources tab.

Logging in using Microsoft Outlook Web App

Outlook Web App allows you to access your eduMail account via a web browser. It is available in 2 versions:

• standard — full features accessible, recognising your browser and connection
• light — basic features if browser doesn’t support the full version or connection is slow

Log in to Microsoft Outlook Web App

The eduMail Outlook on the web Quick Reference Guide is available in the Resources tab.

Logging in using a mobile device

You can also access your eduMail account via your personal mobile device.

For instructions to help you set up your account on your Android, iPhone or Windows mobile device, refer to the eduMail Mobile Devices — Quick Reference Guide in the Resources tab.

Related policies

• Acceptable Use Policy for ICT Resources
• EduPass — Access and Identity Management in Schools
• ICT Support for Schools
• Information Security — Infosafe