Using your eduMail account
There are functions you should be aware of once your eduMail account has been created.
You can update some of your personal information in your eduMail profile, this includes your name, title contact details and office details.
Your eduMail email address and display name are based on your staff name (or preferred name) as listed in eduPay.
Changing any part of your name (including changing/adding a preferred name) in eduPay will result in the following changes to your eduMail account:
- update to your eduMail email address
- update to your eduMail display name
Once changes are made in eduPay, your previous email address will no longer exist.
If changing any part of your name, always inform co-workers and external contacts of your new email address. Anyone attempting to email your old email address will be unsuccessful.
Your title is based on your staff position description as listed in your eduPay profile.
If you believe that your eduMail title is not a true reflection of your role, please consult with your school Business Manager or HR representative.
School staff: your contact details, such as your phone number and mobile number, are based on your contact details listed in eduPay. Once you update contact details in eduPay they will appear in eduMail within 2 hours. Remember to update your contact details if you change schools.
Corporate staff: your phone number is managed centrally and you will be issued with a Skype Number which is attached to your account for the duration in which you work within a corporate location. If you have been issued with a Departmental Mobile Phone, you are to update your mobile number in eduPay.
Your office or school location and work address are sourced from eduPay. If you change schools or office location, your eduMail details will be automatically updated within 4 hours of your new location being updated in the eduPay.
All staff are responsible and accountable for all actions performed on Departmental systems using your user ID and password. The privacy of your eduMail password is most important in protecting yourself and Departmental systems from malicious acts performed by unauthorised individuals.
Your password is the key to your account – anyone who knows your password has complete access to not only your eduMail account, but also your computer, files, and your eduPay details.
Never share your password. If you believe that your password may be known by others, change it immediately.
eduMail accounts are created with a predefined mailbox quota. You will receive an automated email message to alert you when you are approaching mailbox threshold.
If you ignore these messages and your mailbox reaches threshold, the eduMail service will prevent you from sending and receiving emails and will only restore services when you reduce size of your mailbox.
There is a 20MB limit for both sending and receiving emails with attachments. This limitation is in place to efficiently manage and maintain the eduMail service.
If you need to send a document that is larger than 20MB, there are alternative methods you can use. These include:
- sharing the files, documents, photos over the network (through a shared drive or SharePoint) and providing staff with link to document
- compressing the file using a program such as WinZip
- splitting up the file into multiple smaller portions and email separately
- converting the attachment/s to PDF (portable document files)
Reviewed 15 February 2021