For information about keeping COVIDSafe and cleaning during COVID-19 refer to the department’s COVID-19 advice for Victorian government schools.
This policy sets out schools’ responsibilities for managing cleaners and cleaning contracts and keeping their school environment clean.
- Principals are ultimately responsible for ensuring their schools are cleaned to the appropriate standard.
- Metropolitan school principals are required to work collaboratively with their school cleaning service provider to complete and agree upon a cleaning services plan for their school campuses.
- Regional school councils are responsible for entering into school council agreements with cleaning contractors on the department’s contract cleaning panel.
- Regional schools unable to source a cleaner from the approved panel must apply for an exemption.
- Regional school principals are responsible for managing the performance of their contractors against their school council agreement and for updating their cleaning contract details on the Asset Information Management System (AIMS).
- This policy falls within the 'Manage' stage of the School Asset Lifecycle.
The Victorian Government is committed to ensuring that all government schools receive consistent, high-quality cleaning and that cleaning staff receive their legal wages and entitlements.
Cleaning arrangements are different for metropolitan and regional schools. However, all principals are ultimately responsible for ensuring the school environment is cleaned to the appropriate standard.
Principals may contact the Victorian School Building Authority School Cleaning Unit on 1300 842 754 or email email@example.com for advice and support.
Metropolitan Melbourne school principals are required to work collaboratively with their school cleaning service provider to complete and agree upon a cleaning services plan for their school campuses. For more information about cleaning arrangements at metropolitan schools (including cleaning services plans and cleaning service providers for each region), refer to the Metropolitan schools user guide for cleaning services and the information included in the Resources tab.
Each school is required to communicate minor cleaning requests or issues with their service provider’s local cleaning team and/or the service provider’s area supervisor/manager. If the request or issue is more significant, schools are encouraged to formalise this via the cleaning service provider’s helpdesk.
Funding for metropolitan schools
For metropolitan schools, the department manages the cost of cleaning the school’s entitled and cleanable spaces. The cleaning allocation does not include provision for the cost of school consumables such as toilet paper, paper towels, soap, disinfectant blocks, hand sanitiser, or bin liners.
The Metropolitan Area Based Cleaning Model excludes the provision of cleaning services for school owned assets and the use of school facilities that are outside the normal school hours (such as external hirer, fetes, sports events, and out of hours use). Schools are required to organise these additional cleaning services with their cleaning service provider directly. For more information, refer to Contract cleaning (Reference 28 of the SRP guide).
Regional school councils are responsible for entering into a School Council Agreement for the Provision of Cleaning Services (cleaning contract) with an approved cleaning service provider.
The school cleaning contract defines the cleaners’ responsibilities and duties.
Regional school principals are responsible for managing the performance of their cleaning service provider against their school cleaning contract. Schools are encouraged to review and update their cleaning contract details as required. The VSBA encourages principals to speak with their cleaning service provider if they encounter any cleaning issues in the first instance. Principals may contact the School Cleaning Unit for advice and support if the issue continues.
Regional schools can access additional guidance about establishing school council agreements and reporting requirements in the Guide to contract cleaning . All the supporting documents required to engage and manage a cleaning service provider are available in the Resources tab.
Regional schools that are unable to source an approved cleaner from the panel must submit an application for exemption by email to firstname.lastname@example.org
Regional schools that employ their individual cleaners directly (not a business) must adhere to the department’s human resources policies, which include recruitment requirements and employee entitlements. Refer to for more information.
Funding for regional schools
School funding for contract cleaning is included in the Student Resource Package (SRP) based on normal and low-use areas as determined by cleanable spaces identified in each school’s Cleanable Area Report. For more information, refer to Contract cleaning (Reference 28 of the SRP guide) or email email@example.com
Cleaning area entitlement
The cleaning area entitlement (normal use) for both secondary and primary schools is allocated in square metres according to enrolment bands of 25 students.
For more information, refer to Contract cleaning (Reference 28 of the SRP guide).
Building area changes
Building area changes (for example, whether the changed areas are part of the school’s area entitlement and whether they involve designated cleanable areas) can impact the amount of funding a school receives for cleaning. For more information, refer to Contract cleaning (Reference 28 of the SRP guide).
Asset Information Management System (AIMS)
The Asset Information Management System (AIMS) is a web-based, centralised portal that has replaced schools' existing asset information management systems.
Reviewed 24 January 2023