Mental health practitioner practice supports
MHP Resource Hub
The MHP Resource Hub (Hub) gives Mental Health Practitioners (MHPs) access to a range of high-quality, evidence-based tools and resources to support their practice and ongoing professional development. The Hub is password-protected and can only be accessed by MHPs, mental health coordinators (MHCs) and mental health engagement coordinators (MHECs). MHPs are given access credentials to the Hub by the Central MHP initiative team upon commencement of their employment.
Orygen Practice Advice Line
The department has partnered with Orygen for the provision of a Practice Advice Line service available to all MHPs. The service provides MHPs with an opportunity for secondary consultation and practice support from senior clinicians at Orygen who have highly developed expertise in youth mental health. Through this service, MHPs are supported with clinical advice by clinicians who have experience in collaborative formulation and delivering evidence-based interventions for young people. MHPs are given access to the Orygen Practice Advice Line by the central MHP initiative team upon commencement of their employment. The service is available between 9:30 am and 4:30 pm every day of the school year.
Professional supervision
As school-based departmental employees, MHPs receive access to a range of professional supports including their school-based line manager, their school’s health and wellbeing team, the Education Support Class Performance and Development Process, MHCs and the Employee Wellbeing Support Services (EWSS). While clinical (discipline specific) supervision is the responsibility of individual MHPs, professional supervision is provided to MHPs.
MHPs will have access to regular professional supervision including reflective practice activities, professional learning, workshops and discussion and de-briefing opportunities via the MHC and MHEC. Schools may also fund professional learning opportunities relevant to their MHP. A discussion between the MHP and school principal is encouraged to determine if this is an appropriate option.
supportED – case management platform
supportED is a case management platform for MHPs. The department rolled this out in schools in Term 3, 2026. It replaces the MHP Caseload Reporting Tool (CRT). MHPs and schools must use supportED for new student referrals and school-level service delivery. Access to the CRT platform will continue until the end of 2026 to support the transition.
supportED streamlines how schools manage MHP referrals and related student records. The platform offers a secure space for storing and managing all case information. Access is tailored to a school’s wellbeing team structure and its roles.
supportED benefits schools by:
- providing one platform to manage MHP referrals, service delivery, and student support
- helping schools follow the Records Management policy
- keeping sensitive student information safe
- pulling information from CASES21. This reduces double-handling and administrative workload
- collecting data in a consistent way. It presents MHP demand and delivery using dashboards.
For more information on supportED including access requests, login, training and support, please go to supportED – Home (staff login .
Reviewed 10 July 2026