Mental Health Practitioners initiative

Complaints process

If parents/carers or students would like to make a complaint about the mental health practitioners service, they can use the Parent Complaints policy. This policy sets out the whole-of-department parent complaint-handling framework, across all 3 tiers of the complaints process (school, regional office and central office). This policy is intended for all people who might need to access the department’s parent complaint process, including parents, mature minors, school staff, regional office staff and central office staff.