Raising concerns and responding to complaints
Inclusive workplaces don’t just happen. They are built through:
- living the department values
- how colleagues behave towards each other every day
- how schools respond to discrimination.
Raising concerns or complaints
School staff can find information about raising a concern, making a complaint or appealing a decision in the following policies:
- Complaints – Information for Employees
- Equal Opportunity – Employees: Reporting or making a complaint
- Grievances – Teaching Service
- Preventing and Addressing Racism in Schools
- Sexual Harassment – Employees
- Workplace Contact Officer Network.
Responding to concerns and complaints
Principals and managers must understand their responsibilities when managing conduct and responding to complaints:
- Managing Conduct and Unsatisfactory Performance in the Teaching Service
- Managing conduct and unsatisfactory performance in the Victorian Public Service (staff login required)(opens in a new window)
- Psychological Health and Safety for School Staff
- Workplace Bullying
- Respectful Workplaces
- Equal Opportunity – Employees.
The LGBTIQA+ safety, respect and inclusion in schools toolkit (DOCX) (staff login required)(opens in a new window) includes templates and tools to promote inclusion and respond to incidents.
Information about raising and responding to concerns and complaints.
Updated