Communication
Communicating inclusively ensures that colleagues and employees feel respected and included and can work effectively and collaboratively.
Inclusive language
Safe and inclusive language is constantly evolving. When referring to individuals, it is best to listen to how they talk about their identity. It’s usually best to use the same words. If this is unclear, respectfully asking the person is a good option.
For more information about appropriate language, go to:
- Australian Government Style Manual inclusive language guidance(opens in a new window)
- LGBTIQA+ inclusive language guide(opens in a new window).
Note that the Australian Government Style Manual uses ‘Koori’ to refer to Victorian First Nations people. The department uses the spelling ‘Koorie’, where it appears in names of documents, job titles or titles of work areas.
Accessible communications
Making communications accessible to all staff is everyone’s responsibility. Accessible communication ensures that everyone can participate in the workplace.
The Victorian Government accessible communications policy(opens in a new window) has detailed advice about making digital communications accessible.
For print communications, the Roundtable on Print Disability has guidelines for producing clear print(opens in a new window).
See this guide from the Australian Government’s Job Access for communicating with colleagues who are deaf or hard-of-hearing(opens in a new window).
Using the right tool for the task makes work more accessible:
- Microsoft Word for word processing, using Word’s accessibility features(opens in a new window)
- PowerPoint or another presentation tool for presentations
- Excel for data analysis.
Neurodiversity and communication
Understanding the diversity of communication styles can help create neuroinclusive workplaces. People who are neurodivergent may:
- be direct
- need direct instructions
- need written instructions or visuals
- ask clarifying questions
- need time to prepare, think and respond
- prefer pre-arranged phone calls and meetings with a clear purpose.
Diversity Council Australia has a resource about leading practice for neuroinclusive workplaces(opens in a new window), including neuroinclusive communication.
Inclusive images
When using photographs or illustrations in your communications, marketing or promotions, any people featured should represent the diversity of the department’s workforce and the community.
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