Department policy, guidance and advice on school operations during COVID-19 is set out in the COVID-19 advice for Victorian government schools:
A range of other resources on school management of COVID-19 are linked from the Resources tab for this topic.
- COVID-19 — Human Resources
- COVID-19 — Health, Wellbeing and Inclusion Workforces
- OHS Management System Overview — COVID-19 employee health, safety and wellbeing supports for schools (including COVID Safe Plan)
COVID-19 contacts for government schools
Department’s COVID-19 hotline
Call our dedicated COVID-19 phone advice line Monday to Friday (8:30 am to 5:00 pm) on 1800 338 663. The hotline will address or appropriately refer calls on all matters.
For further assistance with cleaning advice, email email@example.com
For the School Financial Management Support Unit, phone 03 7022 2222 or email firstname.lastname@example.org
Health and safety (staff)
For further assistance with staff health and safety advice, phone 1300 074 715 or email email@example.com
For further information about human resources (including leave) and COVID-19 staff vaccination, phone 1800 641 943.
Principals and business managers may seek advice from Schools People Services at firstname.lastname@example.org in circumstances where evidence to support infectious diseases leave is not available.
For support with media matters, phone 03 8688 7776.
Outside School Hours Care and other early childhood
Call the department’s COVID-19 hotline during business hours on 1800 338 663.
For questions about the delivery or supply of rapid antigen tests or facemasks for your school, contact email@example.com
Principals should contact their senior education improvement leader (SEIL) to discuss any queries.
Service Now (IT support)
For IT support with the Schools COVID-19 Case Management Tool (including gaining access to the system) submit a service or phone 1800 641 943.
For further student transport advice, email firstname.lastname@example.org or phone 03 7022 2247.
Ventilation and air purification
For further assistance with ventilation and air purification advice, contact the Victorian School Building Authority on 1800 896 950 or email email@example.com
Reviewed 30 January 2023