Department policy, guidance and advice on school operations during COVID-19 is set out in the COVID-19 advice for Victorian government schools:

A range of other resources on school management of COVID-19 are linked from the Resources tab for this topic.

COVID-19 contacts for government schools

Department’s COVID-19 hotline

Call our dedicated COVID-19 phone advice line Monday to Friday (8:30 am to 5:00 pm) on 1800 338 663. The hotline will address or appropriately refer calls on all matters.


For further assistance with cleaning advice, email


For the School Financial Management Support Unit, phone 03 7022 2222 or email

Health and safety (staff)

For further assistance with staff health and safety advice, phone 1300 074 715 or email

Human resources

For further information about human resources (including leave) and COVID-19 staff vaccination, phone 1800 641 943.

Principals and business managers may seek advice from Schools People Services at in circumstances where evidence to support infectious diseases leave is not available.

Media unit

For support with media matters, phone 03 8688 7776.

Outside School Hours Care and other early childhood

Call the department’s COVID-19 hotline during business hours on 1800 338 663.


For questions about the delivery or supply of rapid antigen tests or facemasks for your school, contact

Regional contacts

Principals should contact their senior education improvement leader (SEIL) to discuss any queries.

Service Now (IT support)

For IT support with the Schools COVID-19 Case Management Tool (including gaining access to the system) submit a service requestExternal Link or phone 1800 641 943.

Student transport

For further student transport advice, email or phone 03 7022 2247.

Ventilation and air purification

For further assistance with ventilation and air purification advice, contact the Victorian School Building Authority on 1800 896 950 or email

Department COVID-19 operational advice for schools

Reviewed 30 January 2023

Policy last updated

30 January 2023


  • Schools


There are multiple contacts for this topic. Refer to the ‘COVID-19 contacts for government schools’ section for details.

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