Education support class

Education support class positions are diverse and cover the delivery of support services that include school administration and operations (for example, human resources, finance, facilities) school support services (for example, library, laboratory, information technology) direct student and teaching support (for example, classroom assistance to teachers, careers counselling, student health and wellbeing).

Education support class level 1 range 1

Positions at this range involve the performance of routine tasks that are carried out under supervision or direction. Where the role carries a degree of independence, this will involve a limited number of tasks being performed on a regular basis in accordance with well-established and clear priorities and procedures with limited scope for deviation.

Responsibilities may include but are not limited to the following:

  • provide routine support for teachers
  • provide a child safe environment in accordance with the Child Safe Standards
  • perform routine administrative activities
  • provide basic physical and emotional care for students
  • assist with coordination and planning of student routines
  • provide routine customer service tasks such as reception and providing straightforward advice about the school, and
  • provide routine support tasks with respect to grounds and school maintenance

Education support class level 1 range 2

Positions at this range involve tasks that are carried out in accordance with guidelines, accepted practice and school policy. Supervision and coordination of other staff involves ensuring that routine tasks are performed to the required standard.

Specialised support functions will involve accountability for a single function or the operation of a work area. Technical support will involve ensuring clearly defined technical requirements are met (for example, technical support to teachers within a school laboratory). Direction is readily available and the scope for decision making is limited to how required tasks are met.

Responsibilities may include but are not limited to the following:

  • provide coordinated support to teachers and educational programs
  • provide a child safe environment in accordance with the Child Safe Standards
  • coordinate the day to day routine operational requirements of a school office
  • provide medical intervention support to a student(s)
  • support financial and budgetary processes
  • coordinate and prepare routine school communication
  • manipulate data or information and prepare documentation or basic reports
  • use specialised knowledge in a specific functional area including risk assessment, for example, science laboratory, information technology support or library
  • provide training and,or instruction with respect to technical systems or scientific processes, and
  • prepare experiments or use of equipment and conducts demonstrations, where required, under direct supervision

Education support class level 1 range 3

Positions at this range may have management responsibility and accountability for the delivery of professional support services. Positions will usually impact beyond the work area and professional field to the extent it will be necessary to gain the cooperation of other staff members or members of the school community to achieve specific objectives. The role provides a degree of latitude for the employee to determine how work goals and targets are achieved in accordance with standard procedures and school policy. Business management and professional student support positions becomes a feature at this level.

Responsibilities may include but are not limited to the following:

  • manage and direct the preparation of annual budgets and regular financial statements and contribute to financial decision making
  • provide a child safe environment in accordance with the Child Safe Standards
  • coordinate a range of functions, such as finance, human resources and other support areas that contributes significantly to the business management function within the school
  • manage the delivery of a particular service or function (for example, finance, library, human resources or facilities)
  • manage a school science laboratory where a variety of tests are undertaken, including activities that are not routine and techniques that are not standard
  • advise teachers and students on aspects of information technology and use in the school
  • conduct training and instruction to school colleagues within the technical field
  • provide standard professional services independently within defined organisational and professional parameters
  • provide operational leadership and strategic planning with respect to professional service delivery
  • provide complex professional reports requiring in-depth factual analysis, including assessments and recommendations for consideration by others, and
  • provide standard clinical professional services to students within the parameters of school policy and guidelines and the standards set by the relevant registration body

Education support class level 1 range 4

Positions at this range possess broader management responsibilities, particularly in the areas of finance, human resources, delivery of professional student support services and, or clinical management and other support functions. Roles will possess greater autonomy in the completion of tasks and have responsibility for managing a range of functions including the provision of appropriate support levels for other staff within the school. Positions at this level will provide key support and timely advice to the leadership team and school council, and may be responsible for liaising with key stakeholders.

Responsibilities may include but are not limited to the following:

  • coordinate delivery of a range of support services across a school(s) involving a range of work areas
  • provide a child safe environment in accordance with the Child Safe Standards
  • manage the school budget
  • negotiate and manage straightforward contracts and service agreements
  • interpret and analyse data to inform and provide authoritative advice to senior management
  • manage the development and effective operation of the computer systems within a school(s)
  • formulate and supervise experimental and professional development programs for colleagues or other staff involved in the scientific or technical field
  • manage the delivery of a professional support service(s) in a school(s), including the development of policy and operational practices that will guide the work of others, including teachers
  • provide leadership, training and development for others in the adaption and application of professional fields, and
  • undertake advanced interventions in dealing with particularly complex cases that may require cross-profession or agency collaboration

Education support class level 1 range 5

Positions at this range will usually be part of the leadership team accountable for the development and delivery of key services that are integral to the effective operation of a school. Positions will provide a range of services and, or undertake the analysis of complex problems that form part of the policy framework.

Responsibilities may include but are not limited to:

  • develop and implement key policy initiatives in a school or group of schools
  • provide a child safe environment in accordance with the Child Safe Standards
  • manage delivery of the school's or schools' budgetary, administrative and operational targets
  • develop and implement operational policy and strategies and resource allocation, and
  • initiate new developments in policy, practice and precedent

Education support class level 2

An education support class position at level 2 will have a primary responsibility for the management of significant areas or functions within the school to support the educational services being provided to students. The position will have the authority to make all significant decisions relating to the program, budget and staff relating to their area of designated responsibility within the framework of the school's strategic plan, policies and budget. Positions will significantly influence the overall management of the school through involvement in policy formulation and decision making that will impact directly on the delivery of educational services.

Responsibilities may include but are not limited to the following:

  • information technology management
  • provide a child safe environment in accordance with the Child Safe Standards
  • human resources management
  • financial management
  • facilities management
  • communications and promotion management, and
  • student welfare management
Roles and Responsibilities for Teaching Service for Education Support Class

Reviewed 26 March 2020

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