Policy last updated
11 November 2022
- School councils
For information about keeping COVIDSafe and cleaning during COVID-19 refer to the department’s COVID-19 advice for Victorian government schools.
This policy sets out schools’ responsibilities for managing cleaners and cleaning contracts and keeping their school environment clean.
- Principals are ultimately responsible for ensuring their schools are cleaned to the appropriate standard.
- Metropolitan school principals are required to work collaboratively with their school cleaning service provider to complete and agree upon a cleaning services plan for their school campuses.
- Regional school councils are responsible for entering into school council agreements with cleaning contractors on the department’s contract cleaning panel.
- Regional schools unable to source a cleaner from the approved panel must apply for an exemption.
- Regional school principals are responsible for managing the performance of their contractors against their school council agreement and for updating their cleaning contract details on the Asset Information Management System (AIMS).
- This policy falls within the 'Manage' stage of the School Asset Lifecycle.
The Victorian Government is committed to ensuring that all government schools receive consistent, high-quality cleaning and that cleaning staff receive their legal wages and entitlements.
Cleaning arrangements are different for metropolitan and regional schools. However, all principals are ultimately responsible for ensuring the school environment is cleaned to the appropriate standard.
Principals may contact the Victorian School Building Authority School Cleaning Unit on 1300 842 754 or email email@example.com for advice and support.
Metropolitan Melbourne school principals are required to work collaboratively with their school cleaning service provider to complete and agree upon a cleaning services plan for their school campuses. For more information about cleaning arrangements at metropolitan schools (including cleaning services plans and cleaning service providers for each region), refer to the Metropolitan schools user guide for cleaning services and the information included in the Resources tab.
Each school is required to communicate minor cleaning requests or issues with their service provider’s local cleaning team and/or the service provider’s area supervisor/manager. If the request or issue is more significant, schools are encouraged to formalise this via the cleaning service provider’s helpdesk.
Funding for metropolitan schools
For metropolitan schools, the department manages the cost of cleaning the school’s entitled and cleanable spaces. The cleaning allocation does not include provision for the cost of school consumables such as toilet paper, paper towels, soap, disinfectant blocks, hand sanitiser, or bin liners.
The Metropolitan Area Based Cleaning Model excludes the provision of cleaning services for school owned assets and the use of school facilities that are outside the normal school hours (such as external hirer, fetes, sports events, and out of hours use). Schools are required to organise these additional cleaning services with their cleaning service provider directly. For more information, refer to Contract cleaning (Reference 28 of the SRP guide).
Regional school councils are responsible for entering into a School Council Agreement for the Provision of Cleaning Services (cleaning contract) with an approved cleaning service provider.
The school cleaning contract defines the cleaners’ responsibilities and duties.
Regional school principals are responsible for managing the performance of their cleaning service provider against their school cleaning contract. Schools are encouraged to review and update their cleaning contract details as required. The VSBA encourages principals to speak with their cleaning service provider if they encounter any cleaning issues in the first instance. Principals may contact the School Cleaning Unit for advice and support if the issue continues.
Regional schools can access additional guidance about establishing school council agreements and reporting requirements in the Guide to contract cleaning . All the supporting documents required to engage and manage a cleaning service provider are available in the Resources tab.
Regional schools that are unable to source an approved cleaner from the panel must submit an application for exemption by email to firstname.lastname@example.org
Regional schools that employ their individual cleaners directly (not a business) must adhere to the department’s human resources policies, which include recruitment requirements and employee entitlements. Refer to for more information.
Funding for regional schools
School funding for contract cleaning is included in the Student Resource Package (SRP) based on normal and low-use areas as determined by cleanable spaces identified in each school’s Cleanable Area Report. For more information, refer to Contract cleaning (Reference 28 of the SRP guide) or email email@example.com
Cleaning area entitlement
The cleaning area entitlement (normal use) for both secondary and primary schools is allocated in square metres according to enrolment bands of 25 students.
For more information, refer to Contract cleaning (Reference 28 of the SRP guide).
Building area changes
Building area changes (for example, whether the changed areas are part of the school’s area entitlement and whether they involve designated cleanable areas) can impact the amount of funding a school receives for cleaning. For more information, refer to Contract cleaning (Reference 28 of the SRP guide).
Asset Information Management System (AIMS)
The Asset Information Management System (AIMS) is a web-based, centralised portal that has replaced schools' existing asset information management systems.
There is no further guidance for this topic. For more information, refer to Resources tab.
Cleaning metropolitan Melbourne schools
Metropolitan school cleaning quick reference guide – quick reference guides for metropolitan schools
Metropolitan schools user guide for cleaning services – information about cleaning arrangements at metropolitan schools (including cleaning services plans)
Working with your school cleaning service provider – detailed guidance about partnering with your service provider and how to resolve issues
Cleaning services for schools – information about school cleaning standards and an overview of the cleaning frequency for primary and secondary schools and, specialist schools
Area-based cleaning model for metropolitan Melbourne – Activity calendar – a yearly calendar which provides a guide on how your school and service provider can work together throughout the school year. The calendar also sets out recommended actions and required actions for your school. If you require an accessible version of the calendar, please email firstname.lastname@example.org
For more detailed guidance on cleaning services in your school, the cleaning services plan, and school and cleaning provider responsibilities refer to Frequently asked questions .
Cleaning regional schools
The Asset Information Management System (AIMS) has replaced schools' existing asset information management systems.
A School council cleaning checklist (staff login required) should be completed before going to tender. It enables a school to customise its cleaning requirements by identifying its particular needs.
The School council provision of cleaning services agreement (staff login required) is intended for use when a school purchases cleaning services (from the specified panel). As well as the standard reasons for termination, this agreement can also be terminated if the supplier ceases to be appointed to the relevant department panel. A Guide to completing school council cleaning agreement (staff login required) is also available. Where a school council wishes to extend its cleaning services agreement by exercising any available further terms, a template Contract extension letter (staff login required) is available.
The following supporting documents are required to engage and manage a regional school cleaning service provider.
- Guide to contract cleaning
- Guide to completion – school council agreement – provision of cleaning services
- Notice to unsuccessful respondents letter
- Variation agreement
- Variation notice (scope services suspension)
- Department of Education legal services extension letter template – school cleaning contracts
- Notice for breach of school cleaning agreement
- Contract termination – service failures
- Contract termination – without cause
- Expiring contract – confirmation of end of services
- Exemption request letter
Background information on the department’s cleaning policy
- School cleaning reforms – Secretary’s policy – includes guidance to school councils on the way school cleaning is to be delivered
- Ministerial Order No. 1127 – School Cleaning in Government Schools
- Ministerial Order No. 1127 – School Cleaning in Government Schools
Information for cleaning contractors
For more information on school cleaning, please contact the School Cleaning Unit at email@example.com or phone 1300 842 754.
Reviewed 20 May 2020