Resources
Procedures, forms and letters
- Direct Credit Cancellation (ServiceNow link)
- Overpayment appeals — Statement of Financial Circumstances
- DE Overpayments – Employee/Personal Repayments (ServiceNow link) – use this request to advise when an overpayment has been repaid by personal payment for department overpayments only.
Note: This above repayment request is NOT to be used for School Local Payroll (SLP) overpayments. SLP overpayments are repaid to the school's bank account. Use the form below for SLP employee's overpayments.
- SLP Overpayments – Employee/Personal Repayments (Service Now link) – use this request to confirm when an overpayment has been repaid to the school bank account by the employee
- Statement of Financial Circumstances Form .
At various stages of the overpayment recovery process, written notifications may need to be sent to an employee who has been overpaid. Standard templates/letters that schools can use are available below.
The templates should be downloaded and modified as necessary, to meet the specific requirements of the school/overpayment situation. Each letter identifies in red text the specific areas that need to be modified with information relating to the employee and the overpayment.
Initial Letter advising employee of overpayment.
Follow up letters - where no response is received.
- First reminder letter
- Second reminder letter - legal action to be initiated.
- Repayments stopped reminder letter.
Request to write off an overpayment.
A request for write-off of an overpayment must be completed by the school, using this template:
Reviewed 28 July 2026
