System support

For system support or assistance, access the Services portalExternal Link (staff login required) or contact the asset information management system (AIMS) service desk on 1800 641 943.

Frequently asked questions

Frequently asked questions (DOCX)External Link for schools preparing to transition to AIMS are available and categorised by topic for easy navigation.

When will my school transition to AIMS?

The rollout schedule is now available to view when your school is anticipated to move to AIMS. Please note these dates are indicative and subject to change.

Information resources

The following resources are available to support AIMS navigation and the management of school facilities within the system.

AIMS user guide

The AIMS user guide provides instructions and guidance on how to navigate all functionality in AIMS relevant to school users:

AIMS knowledge centre

The AIMS knowledge centreExternal Link (staff login required) is a central repository of practical information to help schools use AIMS, including:

  • new system updates
  • important tips
  • knowledge articles
  • quick reference guides
  • self-paced learning modules
  • upcoming weekly interactive sessions.

School facilities management handbook

The School facilities management handbook (PDF)External Link is a consolidated support resource for school principals, business managers and facility managers.

The handbook:

  • outlines the facilities management and minimum compliance activities for which schools are responsible
  • provides best practice facilities management guidance
  • summarises key actions that schools need to undertake, when and how
  • links schools to existing department policies, resources, and contacts.

The handbook can be used as a ‘go-to’ resource to locate information on various aspects of facilities management, guidance on how to deal with a facilities issue or question, and direction on using AIMS to support facilities management activities.

Training materials to support staff with the transition to the Asset Information Management System (AIMS)

Reviewed 05 September 2022

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