Employee Wellbeing Support Services resources

The Employee Wellbeing Support Services provide free and confidential advice to proactively support the wellbeing of eligible department staff. Converge International is the department’s external provider of the Employee Wellbeing Support Services.

Staff can make appointments to receive tailored support across 8 different service streams and 6 specialist helplines. Immediate family members aged 18 years and over can access the Family Assist stream.

To access the services and make an appointment, call 1300 291 071 or book online via the Converge International portalExternal Link or mobile phone app (PDF)External Link , entering the organisational code mywellbeing.

For further information, refer to the Employee Wellbeing Support Services guidance chapter in the department’s Occupational Health, Safety and Wellbeing Management in Schools policy. Principal health and wellbeing strategy services are available to support principal-class employees in schools. This includes services such as Proactive Wellbeing SupportExternal Link (staff login required) which has been extended to include assistant principals, the principal mentor program and more.

Manager Assist is a dedicated coaching support to people managers on staff wellbeing matters, having difficult conversations, developing leadership competencies, leading through change and any other people management matters. Call 1300 291 071 to book.

DE resources and services

External wellbeing support services

1800 RESPECTExternal Link phone: 1800 737 732
24-hour sexual assault and domestic violence support

13 YARNExternal Link phone: 13 92 76
24-hour Aboriginal and Torres Strait Islander crisis support

Beyond BlueExternal Link phone: 1300 22 4636
24-hour mental health support

LifelineExternal Link phone: 13 11 14
24-hour crisis support and suicide prevention

QlifeExternal Link phone: 1800 184 527
For LGBTIQA+ peer support

Supporting student mental health

Schools’ mental health fund and menu

The Victorian Government has invested $217.8 million over 4 years to support student mental health and wellbeing, including $200 million over 4 years and $86.9 million ongoing to create a Schools Mental Health Fund (the Fund). Underpinning the Fund is the evidence-based Menu (the Menu).

Further information about the Fund and Menu is available at Mental Health Fund and Menu.

A Quick guide to student mental health and wellbeing resources (PDF)External Link is available for schools, students, parents and carers looking to access expert guidance and resources to support wellbeing. The guide includes resources for schools to promote student mental health and wellbeing, provide early support and refer students to the right services, a range of resources. The guide also provides supports for students to help them look after their own health and wellbeing and supports for parents and carers to help them support and build their child’s physical and mental health wellbeing.

Staff who would like information and resources on how to support student mental health can visit the department’s Mental Health ToolkitExternal Link .

Also refer to the Mental Health in Schools page on PAL for more information on the role of schools in promoting the mental health and wellbeing of students.

Mental Health and Wellbeing Guide

The Mental Health and Wellbeing Guide (DOCX)External Link provides further guidance that outlines the occupational health and safety requirements for the management of mental health and wellbeing risks and supports the mental health procedure.

Mental Health and Wellbeing Charter resources

The Mental Health and Wellbeing CharterExternal Link demonstrates the Victorian Government’s commitment to having an engaged public sector workforce that is physically and mentally safe and healthy.

Other health, safety and wellbeing resources relevant to this policy and procedure

The Occupational Health and Safety Risk RegisterExternal Link and Risk Assessment TemplateExternal Link are also available to help you to identify, control and record occupational health and safety risks within your workplace. For support in conducting a risk assessment, contact the OHS Advisory Service on 1300 074 715 or email

Resources page containing supporting resources and links for this topic

Reviewed 16 April 2024

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