Complaints – Parents

Resources

The following resources are available to support schools to manage complaints:

• Information for parents and carers on how to raise a complaint about a Victorian government school (including frequently asked questions) is available at: Parent complaints in Victorian government schools.
• A Complaints Policy and Parent Dispute Policy template is available in the School Policy Templates Portal (staff login required).
• The Employee Conduct Branch can provide principals with advice and support in addressing allegations about employee conduct or work performance.
• The Legal Division can provide principals with advice and support in addressing allegations with legal elements or risks by phone on 9637 3146 and email at legal.services@education.vic.gov.au
• The Complex Matter Support Team (login required) and Conflict resolution and mediation (login required) can provide principals with advice and support when managing complaints that involving challenging parent behaviour or communications.
• A flyer has been developed by the Department in partnership with VicSRC and Parents Victoria outlining the benefits of respectful and meaningful partnerships in education, refer to:
  • Family Engagement in Learning (DOCX)
  • Family Engagement in Learning (PDF)
• Independent Office for School Dispute Resolution