3 Supports for OHS incidents and near-misses
Accidents and emergencies
Please ensure you give the emergency services precise details about your location (there are security access issues for many properties) and liaise with your building's security.
Use your team's OHS notice board (located in communal areas on your floor), your building's Security Management or the Department's Incident Support and Operations Centre (ISOC) as your primary source of information in an emergency.
Incidents and near-misses
We take the health, safety and wellbeing of all employees and contractors seriously at the Department. As an employee, you have a responsibility to report injuries, incidents, near-misses or hazards on (login required), the Department's Incident Reporting and Hazard Management system. You can also report an incident on behalf of other employees. Consult the OHS Advisory Service for further information about how to manage incidents and near-misses (refer to ).
The Department engages service providers to respond to incidents or events, including those that involve hazardous building materials. The Make Safe Program operates 24 hours a day, seven days a week. Contact: .
Essential Safety Measures support for schools is being established to provide technical advice around Essential Safety Measures compliance.
Conflict Resolution Support Service
Sometimes people experience workplace conflict that becomes difficult resolve in their usual team setting.
The Conflict Resolution Support Service is available for Department employees and managers who need support in addressing workplace conflict. The service provides mediation, case conference and facilitated meetings, conflict coaching and team conflict intervention. This service is provided by Converge International and can be arranged by your principal or manager.
Bullying is against the Department's values and may lead to action under the Department's policy and guidance on . The Department's leaders at all levels have been explicit that bullying is not tolerated at any level.
Our Workplace Bullying Policy defines bullying as repeated, unreasonable behaviour directed towards or from an employee or group of employees that creates a risk to health and safety. Bullying may be either direct or indirect and can be carried out verbally, physically or in writing via email, social media, instant messaging and text messaging.
Every one of us has a role to play in preventing bullying and maintaining respectful spaces where people feel safe and welcome to be at work.
Workers' Compensation and Returning to Work
For many people, being at work isn't just a job; it's also about being part of a team or achieving a sense of satisfaction through the work that they do. Being away from work due to injury or a work-related illness can be disruptive and even distressing.
The Department is committed to safely helping injured employees get back to work. There is a mutual obligation between an employee and their manager to discuss business continuity and return to work planning immediately after an injury. This can provide peace of mind that a plan is in place.
Medical Advisory Service
Reviewed 12 October 2021